One clear point of contact. Before and after purchase.

What product support covers

• Pre-purchase questions about requirements, platforms, and included material
• Installation according to the supplied instructions
• Reproducible defects in the purchased product version
• Access to the customer account, licence record, invoice, and download
• Security reports and substantiated rights notices

What is not included

• Setup of third-party model, cloud, or payment accounts
• Individual process consulting or custom development
• Legal, tax, medical, or investment advice
• Defects in third-party services, operating systems, or unsupported versions

Security report

Describe the impact, affected product version, and reproducible steps. Do not send real customer data, private keys, or access tokens. We acknowledge receipt and prioritise reports by impact.

Orders and refunds

For payment, invoice, refund, or dispute questions, the order reference is sufficient. Card, bank, and PayPal data are processed only by the payment provider and do not belong in a support message.